Mystery Shopping Examples

Example of a recent project: a cafeteria restaurant

The project:

Service quality audit

Profile of mystery shoppers:

Men and women aged between 18 and 65

Scenario:

Choice of dishes: try the fixed price menu, check the temperature of the cold drinks, the quality and presentation of the meals and the choice of desserts. Checkout: measure the waiting time and the politeness of checkout staff. The dishes: check the temperature, quality and quantity of the dishes served.