Mystery Shopping Examples
Example of a recent project: a cafeteria restaurant
Service quality audit
Profile of mystery shoppers:
Men and women aged between 18 and 65
Choice of dishes: try the fixed price menu, check the temperature of the cold drinks, the quality and presentation of the meals and the choice of desserts.
Checkout: measure the waiting time and the politeness of checkout staff.
The dishes: check the temperature, quality and quantity of the dishes served.